All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.97 % uptime
Today
Dashboard portal Operational
90 days ago
99.97 % uptime
Today
AIQ Ecommerce ? Operational
90 days ago
100.0 % uptime
Today
Consumer Menus ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Printers ? Operational
Support Documentation Operational
90 days ago
99.91 % uptime
Today
Blog Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google BigQuery Operational
SendGrid API Operational
SendGrid Event Webhook Operational
1Password AWS S3 (us-standard) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 UTC
Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Aug 27, 00:13 UTC
Aug 26, 2025
Partial outage
Resolved - This incident has been resolved.

During last night’s deployment, a change caused some outgoing URLs to fail to load as expected. This change has since been reverted, and all services are now fully operational.
Aug 26, 16:16 UTC
Monitoring - All functionality is now restored. We’ve successfully rolled back the changes and are closely monitoring performance
Aug 26, 15:59 UTC
Investigating - We are currently reverting a change made during last night's release. In turn, creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited. All other functionality is unaffected
Aug 26, 14:11 UTC
Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:00 UTC
Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Aug 26, 01:37 UTC
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Signup form, User settings disruption
Resolved - This incident has been resolved.
Aug 21, 18:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 17:00 UTC
Investigating - We're experiencing an extremely high spike in volume of connections to our DB, there may be disruptions in:

- Sign-up forms
- Co-Marketing
- User Settings
- App Settings
- Wallet Pass
- Various other settings
- User Alerts
- Mobile Apps
- Personas Points Timeline

This is causing multiple error message to appear throughout pages within the AIQ dashboard.
Aug 21, 16:51 UTC
Aug 20, 2025
Ecommerce Login Issues
Resolved - Customer accounts with a valid password have all been migrated over. If you continue to experience any issues, please reach out to our support team.
Aug 20, 17:15 UTC
Identified - Our login migration script is still running to migrate all users to the updated consumer login. We will keep this status open until all customer accounts have been fully migrated.
Aug 19, 15:55 UTC
Investigating - We are currently investigating an issue where some customers are unable to login or reset their passwords. This only affects a subset of customers.
Aug 19, 15:39 UTC
Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 05:00 UTC
Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Aug 20, 00:11 UTC
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