All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.96 % uptime
Today
Dashboard portal Operational
90 days ago
99.96 % uptime
Today
AIQ Ecommerce ? Operational
90 days ago
100.0 % uptime
Today
Consumer Menus ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Printers ? Operational
AIQ Native Apps ? Operational
Support Documentation Operational
90 days ago
99.99 % uptime
Today
Blog Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google BigQuery Operational
SendGrid API Operational
SendGrid Event Webhook Operational
1Password AWS S3 (us-standard) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance Oct 28, 2025 05:00-09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 07, 2025 - 04:43 UTC
Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Sep 30, 2025 - 00:57 UTC
Oct 24, 2025

No incidents reported today.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 21, 06:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 04:43 UTC
Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Sep 30, 00:57 UTC
Support Chat widget degraded performance
Resolved - This incident has been resolved.
Oct 21, 03:23 UTC
Monitoring - Our third-party provider for our support chat widget is working on restoring full functionality to their system.
You may experience slowness or degraded performance when using the chat widget in the meantime.
Oct 20, 15:10 UTC
Degraded AWS performance impacting other 3rd party systems
Resolved - This incident has been resolved.
Oct 21, 03:23 UTC
Update - One of our third-party systems used for creating marketing campaigns is currently affected by this issue. You may experience problems editing campaign designs or uploading images.
Oct 20, 16:57 UTC
Monitoring - AWS (Amazon Web Services) is currently experiencing degraded performance across multiple services.
This may impact multiple 3rd party systems in your tech stack.

Please see https://health.aws.amazon.com/health/status for more info.
Oct 20, 15:22 UTC
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Licensing Restriction Error on Mobile App Shop Tab
Resolved - This incident has been resolved.
Oct 15, 17:22 UTC
Identified - The issue has been identified and a fix is being implemented.

Implementing the fix will require an app update. Our team will be working on rolling these updates out as soon as possible to all Mobile App clients. This can typically take 3-7 days depending on when the update is submitted.

This should mainly be affecting apps on versions below v5.2.355.
Oct 14, 21:43 UTC
Investigating - We are currently investigating this issue.
While this issue is occurring users may not be able to access the shop page on their mobile apps.

Current workaround:
Within your AIQ dashboard go to Settings --> Mobile App --> App Features
Scroll down to the "Shop Tab" section, and turn on the "Force redirect" toggle.
This will allow for the shop tab to redirect to the user's phone browser instead of opening in-app.
Oct 14, 21:07 UTC
Oct 14, 2025
Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 04:43 UTC
Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Sep 30, 00:56 UTC
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

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