Alpine IQ Status

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

Resolved - This incident has been resolved.
Sep 17, 15:40 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 14:08 UTC

Investigating - We're currently experiencing some issues when loading campaigns list page and campaigns reports and are investigating the issue.
Sep 17, 13:55 UTC

Sep 16, 2025

Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 UTC

Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Sep 15, 23:41 UTC

Sep 15, 2025

Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 UTC

Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Sep 11, 21:50 UTC

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 UTC

Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Sep 11, 04:50 UTC

Sep 10, 2025

App Fails to Load on First Launch

Resolved - This issue has been resolved.

If you are still having issues, please make sure you or your customer has downloaded any app updates if available.
If you are on the most current version number, please contact support via the chat widget in your account and provide them details of the issue and the app version you have downloaded currently.
Sep 10, 16:06 UTC

Monitoring - Our Engineering team has implemented a fix and will be submitting updates to both the Apple App Store and Google Play Store for the affected apps to ensure a smoother experience moving forward. Please note that app store approvals can take up to 1–3 days as long as there are no rejections during the review process.
Sep 5, 20:13 UTC

Identified - The issue has been identified, and our engineers are currently working on a solution.

This issue only affects app versions v5.2.96 - v5.2.129.
Any apps v5.2.130 or newer should be working as expected.
Sep 4, 19:57 UTC

Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:30 UTC

Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Sep 10, 05:26 UTC

Sep 9, 2025

Partial outage

Resolved - The issue was traced to a problem with one of our servers, which required a system component replacement. Service was fully restored after the replacement, and all systems are now operating normally. We will continue to monitor to ensure stability.
Sep 9, 01:06 UTC

Monitoring - A fix has been implemented and we are monitoring results. All services should now be fully operational.
Sep 9, 00:13 UTC

Investigating - We are currently experiencing availability issues affecting our core service. Some users may see errors or degraded performance. Our team has identified the cause and is working to restore full functionality. We are also implementing safeguards to prevent similar issues in the future.
Sep 8, 17:26 UTC

Sep 8, 2025

Issues with logins and password resets

Resolved - This incident has been resolved.
Sep 8, 18:37 UTC

Monitoring - Our engineering team has resolved the issue by improving the error messages and providing clearer instructions.

Affected users — those who haven’t created a password for their loyalty wallet — will need to click the “Sign Up” button to set up a password and access their account.

Additionally, our engineering team will be submitting updates to both the Apple App Store and Google Play Store for the affected apps to ensure a smoother experience moving forward. Please note that app store approvals can take up to 1–3 days as long as there are no rejections during the review process.
Sep 5, 20:12 UTC

Investigating - We are currently investigating an issue where end consumers are not able to log into their loyalty accounts using an AIQ Native App.
Sep 4, 19:34 UTC

404 (page not found) errors when navigating Kiosk menus

Resolved - This incident has been resolved.
Sep 8, 15:21 UTC

Update - We are continuing to monitor for any further issues.
Sep 5, 19:01 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 5, 19:00 UTC

Investigating - We are currently investigating this issue.
This issues is happening intermittently and can sometimes be resolved with a page hard refresh (Ctrl + r or Cmd + r on Mac).

This is limited to navigating the menu with the category icons.
Sep 5, 18:38 UTC

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

Sep 4, 2025

All Systems Operational

Scheduled Maintenance

Maintenance Sep `18`, `2025` `05:00`-`09:00` UTC

Past Incidents

All Systems Operational

Related

Scheduled Maintenance

Maintenance Sep 18, 2025 05:00-09:00 UTC

Past Incidents

Maintenance Sep `18`, `2025` `05:00`-`09:00` UTC