Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 2025 - 06:00 UTC
Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Nov 25, 2025 06:00-12:00 UTC
Uptime over the past 90 days. View historical uptime.
API Under Maintenance
90 days ago
99.91 % uptime
Today
Dashboard portal Under Maintenance
90 days ago
99.9 % uptime
Today
AIQ Ecommerce ? Operational
90 days ago
99.97 % uptime
Today
Consumer Menus ? Operational
90 days ago
99.97 % uptime
Today
Dashboard ? Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
99.97 % uptime
Today
Printers ? Operational
AIQ Native Apps ? Operational
Support Documentation Operational
90 days ago
99.88 % uptime
Today
Blog Operational
90 days ago
100.0 % uptime
Today
Support Chat Widget ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google BigQuery Operational
SendGrid API Operational
SendGrid Event Webhook Operational
1Password AWS S3 (us-standard) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 25, 2025

Unresolved incident: Maintenance.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
Dashboard instability
Resolved - This incident has been resolved
Nov 19, 01:07 UTC
Investigating - We are currently investigating this issue.
Nov 18, 23:32 UTC
Nov 18, 2025
Outage with 3rd party provider / Partial System Outage
Resolved - This incident has been resolved.
Nov 18, 22:06 UTC
Update - All system functionality has been fully restored at this time.
Nov 18, 22:03 UTC
Monitoring - We are seeing functionality of the system is returning to normal at this time, and are continuing to monitor.

Marketing Campaign sends should start beginning to send again within the next 15-30 minutes.
Nov 18, 21:46 UTC
Identified - Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours.

Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Nov 18, 18:31 UTC
Update - Our Engineering team is implementing required changes related to the outage with our 3rd party system. Our system will have limited functionality for the next 2-3 hours.

Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Nov 18, 18:31 UTC
Monitoring - A fix has been implemented by our 3rd party provider, and we are monitoring the platform to ensure improvement continues.
Nov 18, 17:48 UTC
Investigating - Our 3rd party provider us currently investigating the issue on their end.
Multiple areas of our platform are currently experiencing issues.
Nov 18, 16:57 UTC
Upstream Provider Outage
Resolved - This incident has been resolved.
Nov 18, 15:15 UTC
Monitoring - A fix has been implemented and Cloudflare believes the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Nov 18, 14:43 UTC
Identified - Cloudflare Global Network is current experiencing a major outage which is affecting AIQ Ecommerce. We are monitoring cloudflare and will update once they confirm this incident has been resolved.

https://www.cloudflarestatus.com/
Nov 18, 14:07 UTC
Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 UTC
Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Nov 17, 23:06 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
Support Chat Widget appearing blank for some users
Resolved - This incident has been resolved.
Nov 12, 05:06 UTC
Monitoring - The issue was identified and performance should be improving for all users. We are continuing to monitor for any changes.
Nov 11, 17:47 UTC
Investigating - We are currently working with our 3rd party provider to identify the issue.
Nov 11, 17:00 UTC
Nov 11, 2025
Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:00 UTC
Scheduled - Undergoing scheduled maintenance. Creating and editing campaigns, audiences, and user settings and CSV export functionality is temporarily unavailable. Campaign messaging is also currently halted and native app functionality is also limited.
Nov 10, 23:57 UTC
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